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Category: think

You have a management problem.

You have a management problem.

I have three questions for you to start off this post. I don’t care if you’re “in the security field” or not. In fact, I’m more interested in your answers if you aren’t tasked with security, privacy, compliance, or risk management as a part of your defined work role. The questions: If I asked you to show me threat models for your major line of business applications, could you? If I asked you to define the risks (all of them) within…

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Is the Web really free?

Is the Web really free?

When was the last time you paid to read a piece of content on the Web? Most likely, it’s been a while. The users of the Web have become used to the idea that Web content is (more or less) free. And outside of sites that put paywalls up, that indeed appears to be the case. But is the Web really free? I’ve had lots of conversations lately about personal privacy, cookies, tracking, and “getting scroogled“. Some with technical colleagues, some with…

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Engage or die

Engage or die

I’m pretty lucky. For now, this is the view from my office window. You see all those boats? I get to look out at the water, and those boats, all the time (sun, rain, or snow). But those boats… honestly, I see most of those boats probably hundreds of days per year more than their owners do. I’d bet there’s a large number of them that haven’t moved in years. The old adage goes “The two happiest days in a…

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BMW China CEO on how quality affects sales through word of mouth

BMW China CEO on how quality affects sales through word of mouth

“One of the most important ways to sell a car in China is word of mouth. People are listening to their friends, customers want to know what are the experiences of others with a product. So they are listening carefully. If you do not deliver the highest quality all of the time, your customer satisfaction goes down. Dissatisfied customers always talk about that they are not satisfied. So immediately if you don’t deliver, it would affect sales, [and] sales would be going down.” – Karsten Engel, CEO…

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Live in the moment.

Live in the moment.

The younger you are, the more you wish you were older, so you could do the things you’re not old enough to do yet. The older you get, the more you wish you were younger, so you could do the things you’re too old to do now.

Job titles are free.

Job titles are free.

“The Sunscreen song”, which is actually named “Everybody’s Free (to Wear Sunscreen)”, by Baz Luhrmann, has been a (potentially odd) source of wisdom for me since it came out in 1998, just a few years after I graduated from college. I listen to the song periodically, and try to share it with my kids who, at 9 and 13, don’t yet “get” it. The words of the song aren’t those of the artist, and they aren’t Kurt Vonnegut’s either, regardless of what urban…

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Complex systems are complex (and fragile)

Complex systems are complex (and fragile)

About every two months, a colleague and I travel to various cities in the US (and sometimes abroad) to teach Microsoft customers how to license their software effectively over a rather intense two-day course. Almost none of these attendees want to game the system. Instead, most come (often repeatedly, sometimes with more people each time) to simply understand the ever-changing rules, how to apply them correctly, and how to (as I often hear it said) “do the right thing”. Doing…

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Portraits

Portraits

“…there is still something to be said for painting portraits of the people we have loved, for trying to express those moments that seem so inexpressibly beautiful, the ones that change us and deepen us.” Excerpt From: Lamott, Anne. “Bird by Bird.”

Startups and Getting Things Done

Startups and Getting Things Done

A year or so ago, a good friend from Microsoft told me he was leaving the company, and was pondering a few ideas about what do next. His ideas had one common trait, that he wanted to improve how people got things done, a desire I’ve highlighted in some blog posts before. Working with a partner, he brainstormed a few ideas, and they focused in on the following use case: When I post a job to a job board, my…

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Here’s a fun game… guess the executive

Here’s a fun game… guess the executive

No Googling – that’s cheating. Tell me the executive (a former CEO) and the company. I’ve paraphrased a couple of parts that would give it away. “<he’s> been the primary architect of a failed transformation of <the company> from its core <redacted> heritage to some expansive consumer-centric organization, which we think employees, <partners>, and investors have found to varying degrees to be somewhat incomprehensible.”   Answer key: The above is a redacted quote about Jacques Nasser, the ousted CEO of…

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