It is past time to stop the rash of retail credit card “breaches”

It is past time to stop the rash of retail credit card “breaches”

When you go shopping at Home Depot or Lowe’s, there are often tall ladders, saws, key cutters, and forklifts around the shopping floor. As a general rule, most of these tools aren’t for your use at all. You’re supposed to call over an employee if you need any of these tools to be used. Why? Because of risk and liability, of course. You aren’t trained to use these tools, and the insurance that the company holds would never cover their…

Read More Read More

On the death of files and folders

On the death of files and folders

As I write this, I’m on a plane at 30,000+ feet, headed to Chicago. Seatmates include a couple from Toronto headed home from a cruise to Alaska. The husband and I talk technology a bit, and he mentions that his wife particularly enjoys sending letters as they travel. He and I both smile as we consider the novelty in 2014 of taking a piece of paper, writing thoughts to friends and family, and putting it in an envelope to travel…

Read More Read More

My path forward

My path forward

Note: I’m not leaving Seattle, or leaving Directions on Microsoft. I just thought I would share the departure email I sent in 2004. Today, August 6, 2014 marks the tenth anniversary of the day I left Microsoft and Seattle to work at Winternals in Austin. For those who don’t know – earlier that day, Steve Ballmer had sent a company-wide memo entitled “Our path forward”, hence my tongue-in cheek subject selection. From: Wes Miller Sent: Tuesday, July 06, 2004 2:32…

Read More Read More

You have a management problem.

You have a management problem.

I have three questions for you to start off this post. I don’t care if you’re “in the security field” or not. In fact, I’m more interested in your answers if you aren’t tasked with security, privacy, compliance, or risk management as a part of your defined work role. The questions: If I asked you to show me threat models for your major line of business applications, could you? If I asked you to define the risks (all of them) within…

Read More Read More

Is the Web really free?

Is the Web really free?

When was the last time you paid to read a piece of content on the Web? Most likely, it’s been a while. The users of the Web have become used to the idea that Web content is (more or less) free. And outside of sites that put paywalls up, that indeed appears to be the case. But is the Web really free? I’ve had lots of conversations lately about personal privacy, cookies, tracking, and “getting scroogled“. Some with technical colleagues, some with…

Read More Read More

Engage or die

Engage or die

I’m pretty lucky. For now, this is the view from my office window. You see all those boats? I get to look out at the water, and those boats, all the time (sun, rain, or snow). But those boats… honestly, I see most of those boats probably hundreds of days per year more than their owners do. I’d bet there’s a large number of them that haven’t moved in years. The old adage goes “The two happiest days in a…

Read More Read More

BMW China CEO on how quality affects sales through word of mouth

BMW China CEO on how quality affects sales through word of mouth

“One of the most important ways to sell a car in China is word of mouth. People are listening to their friends, customers want to know what are the experiences of others with a product. So they are listening carefully. If you do not deliver the highest quality all of the time, your customer satisfaction goes down. Dissatisfied customers always talk about that they are not satisfied. So immediately if you don’t deliver, it would affect sales, [and] sales would be going down.” – Karsten Engel, CEO…

Read More Read More

Live in the moment.

Live in the moment.

The younger you are, the more you wish you were older, so you could do the things you’re not old enough to do yet. The older you get, the more you wish you were younger, so you could do the things you’re too old to do now.

Job titles are free.

Job titles are free.

“The Sunscreen song”, which is actually named “Everybody’s Free (to Wear Sunscreen)”, by Baz Luhrmann, has been a (potentially odd) source of wisdom for me since it came out in 1998, just a few years after I graduated from college. I listen to the song periodically, and try to share it with my kids who, at 9 and 13, don’t yet “get” it. The words of the song aren’t those of the artist, and they aren’t Kurt Vonnegut’s either, regardless of what urban…

Read More Read More

Complex systems are complex (and fragile)

Complex systems are complex (and fragile)

About every two months, a colleague and I travel to various cities in the US (and sometimes abroad) to teach Microsoft customers how to license their software effectively over a rather intense two-day course. Almost none of these attendees want to game the system. Instead, most come (often repeatedly, sometimes with more people each time) to simply understand the ever-changing rules, how to apply them correctly, and how to (as I often hear it said) “do the right thing”. Doing…

Read More Read More